To reduce the number of “No Shows” and last minute cancellations, we have updated our policy. Unfortunately “No Shows” or last minute cancellations result in loss of revenue and other clients missing out on appointments, and puts a lot of pressure on small business. We respect and value our lovely clients and their time, so please respect ours.
- We require 24 hours notice of cancellation or appointment change. Any changes in less than 24 hours or no shows will result in your booking fee being forfeited.
- Please advise us if you no longer require all the treatments you booked for at least 12 hours prior to appointment time as we may be able to fi t another client in. If you don’t let us know, 50% off the treatment you booked for and didn’t have will be payable.
- A 50% booking fee will now be required for all bookings of treatments that are 30 minutes or longer. This applies to appointments booked in person, over the phone, through messaging or email. You will receive an SMS from us with a link to pay your deposit.
- Online bookings for all treatments, no matter how long they take, require a 50% booking fee upon booking
- No show appointments, or changing an appointment with less than 24 hours notice will result in the deposit paid being forfeited.
- If you change an appointment with more than 24 hours notice, your deposit will roll over to your new appointment. You will not lose your booking fee.
- This policy is affective from Monday 24th February 2025.
We hope you understand the reasons why we have to implement this, and continue to support us.
Thanking you all in advance,
Yasmin and the Natures Essence Team.
